Warranty & Buyer Protection
Every eligible product sold by 407 Equipment Sales LLC includes manufacturer warranty coverage ranging from 1 to 5 years, depending on the product and manufacturer. We also offer a 35-day return window under our Return & Refund Policy, and qualifying replacement parts are provided at no cost when covered by the applicable warranty. Coverage, exclusions, and claim requirements vary by product — please review the product-specific warranty terms before purchasing.
Contact us promptly with your order number, product model and serial information, a description of the issue, and supporting photographs or video. Report visible shipping damage on the carrier receipt and contact us within 48 hours whenever possible. Keep the product and packaging available for inspection, and do not arrange repairs or return freight before receiving written instructions.
After reviewing the facts and the controlling policy, possible resolutions may include claim guidance, an eligible warranty part, an authorized return, a refund to the original payment method after inspection, or carrier-claim assistance. The available resolution depends on eligibility and is not guaranteed before review. Email support@407equipmentsales.com.
Eligible products may be returned within 35 days of purchase. Please see our full Return & Refund Policy for complete details on eligibility requirements, the return process, and refund timelines.
Contact our support team before or after purchase. We are here to help every step of the way.